It has been a stressful couple of days in the Lily Blanche studio as I try to fit in everything that needs to be done before I go on holiday to ensure the staff manning the studio while I am away are properly supported. There has been that familiar sense of rising panic and inevitably anything that can go wrong has gone wrong. I’ve felt like a rubbish boss, mother, wife… Even the dog is looking at me askance.
But the day has been bookended by two lovely messages. I woke this morning to a Facebook message from a customer who first contacted me back in May. She had a special birthday coming up and she liked the look of the Lily Blanche silver Memory Keeper Locket. We exchanged messages and I sent her a look book.
Today she messaged me: “My lovely family got me the memory keeper locket for my birthday yesterday and I love it… the detail is beautiful. I am on a cruise round the Med just now and have had so any compliments on my necklace, so recommending you all round the ship… Thank you again and keep up the good work. Your work is fabulous”.
Tonight, a new customer who ordered the Garnet Vintage Heart Locket earlier in the week posted a charming 5 star review on our Facebook page.
“I’ve been looking for the perfect locket for years now and came across Lily Blanche website… not only I found the most stunning vintage antique looking locket, it was also one of the best customer service I ever had the chance to deal with!! After ordering the item, I sent an inquiry and Gillian responded promptly. The item was also shipped and delivered so quickly. The locket itself looks even more beautiful than I expected! So thank you so much!! I really recommend Lily Blanche for the stunning pieces of jewellery and the excellent customer service. Merci!!”
It’s 11.45pm and I am still in the studio. I have felt anything but fabulous today but these comments from two lovely Lily Blanche ladies have really cheered and sustained me. They’ve reminded me of just how important it is to take a moment to stop and count blessings and of how vital it is to mark the special occasions in life and to spread a little kindness.
So thank you to Julie and Stephanie. Your comments have meant more to me today than you might have realised.