It has been a stressful couple of days in the Lily Blanche studio as I try to fit in everything that needs to be done before I go on holiday to ensure the staff manning the studio while I am away are properly supported. There has been that familiar sense of rising panic and inevitably anything that can go wrong has gone wrong. I’ve felt like a rubbish boss, mother, wife… Even the dog is looking at me askance.
But the day has been bookended by two lovely messages. I woke this morning to a Facebook message from a customer who first contacted me back in May. She had a special birthday coming up and she liked the look of the Lily Blanche silver Memory Keeper Locket. We exchanged messages and I sent her a look book.
Today she messaged me: “My lovely family got me the memory keeper locket for my birthday yesterday and I love it… the detail is beautiful. I am on a cruise round the Med just now and have had so any compliments on my necklace, so recommending you all round the ship… Thank you again and keep up the good work. Your work is fabulous”.
Tonight, a new customer who ordered the Garnet Vintage Heart Locket earlier in the week posted a charming 5 star review on our Facebook page.
“I’ve been looking for the perfect locket for years now and came across Lily Blanche website… not only I found the most stunning vintage antique looking locket, it was also one of the best customer service I ever had the chance to deal with!! After ordering the item, I sent an inquiry and Gillian responded promptly. The item was also shipped and delivered so quickly. The locket itself looks even more beautiful than I expected! So thank you so much!! I really recommend Lily Blanche for the stunning pieces of jewellery and the excellent customer service. Merci!!”
It’s 11.45pm and I am still in the studio. I have felt anything but fabulous today but these comments from two lovely Lily Blanche ladies have really cheered and sustained me. They’ve reminded me of just how important it is to take a moment to stop and count blessings and of how vital it is to mark the special occasions in life and to spread a little kindness.
So thank you to Julie and Stephanie. Your comments have meant more to me today than you might have realised.
“I think Andy’s mum is wearing your Memory Keeper locket” said my son while watching the Wimbledon final in 2013. Sport daft, nuts about Andy Murray and eagle-eyed enough to be able to tell the difference between a toad and a frog at ten paces, my teenage son does not, however, take much interest in jewellery so I assumed he must be mistaken.
Judy Murray had bought some Lily Blanche pieces online – in fact she was one of our first online customers – but she hadn’t bought the Memory Keeper Locket, which opens to reveal six secret photographs. As Andy came close to playing the winning shot the camera panned onto an emotional Judy in the Wimbledon crowd and it was clear that she was indeed wearing the Lily Blanche Memory Keeper Locket in sterling silver. I squealed with excitement and phoned my sister, with whom I set up the business. As a small, but growing, jewellery brand, it was thrilling to think that Judy Murray had chosen our locket for this historic occasion. It was doubly exciting as our studio is based in Stirling, not far from Dunblane where Andy and Jamie Murray grew up and we’d watched their progress over the years. Shop the Memory Keeper Collection here
Later that week, one of our stockists told us that Judy had been in the shop and had bought several pieces of Lily Blanche, including the Memory Keeper Locket and the Birkin Handbag Locket. We wrote to Judy and thanked her for wearing the piece and congratulated her on a thrilling Wimbledon.
She was kind enough to write back and tell us how much she liked our jewellery. “It’s my absolute fave piece” she said. Since then, a number of our customers have noticed when she has worn the very distinctive designs and often message to tell us.Our paths have since crossed a couple of times and despite her growing profile, she has always been completely charming. It’s not always easy being a woman in the public eye, especially in such a male-dominated world as Judy’s autobiography Know The Score reveals.
It’s great to see some recognition of what she has achieved with her recent honour in the Queen’s Birthday list. Judy coached not just Jamie and Andy to tennis superstardom but a whole bunch of kids – including the late Elena Baltacha, Colin Fleming and Jamie Baker.
Despite her incredible success, Judy has stuck to her (grass)roots bringing her Miss Hits tennis programme and her Tennis On The Road to a new generation. Her values and ethos completely chime with everything we hold dear at Lily Blanche. So whatever happens on centre court this year, Judy Murray will always be our real champion. Shop the Memory Keeper Collection here