We all love a bargain. There is nothing nicer than finding something you’ve been hankering after on sale. I’m the same but increasingly I’ve become sceptical about the endless discounting the big retailers engage in. It doesn’t feel fair when brands boost the price by 25% just to be able to offer a 20% markdown to unsuspecting customers. The two for one offers in supermarkets are fuelling waste and endangering the health of our children. We’ve become so conditioned to gravitate towards the sale item, we don’t always appreciate the psychological manipulation involved.
When I first established Lily Blanche I made a resolution. We would treat our customers the way I would want to be treated in an ideal world – with respect, with honesty and with integrity. I knew we wouldn’t always get it right – and we haven’t – but we would always strive to delight and surprise our customers and when we got something wrong, we would act as quickly as possible to make things better.
This has led to me pulling entire lines if two customers have been unhappy with an item, casting a single earring if a customer has lost just one and having a chain specially made for a customer who needed a size we didn’t stock. It doesn’t always make financial sense but it is always worth it when measured against those benchmarks of respect, honesty, integrity and customer satisfaction.
When it comes to pricing our jewellery, I have tried to keep our prices as low as possible for as long as possible. It is important to me that the price you see when you click on an item is the price you will pay at the check out. Everything is transparent. No hidden costs. I’d rather give all customers free chains and free shipping than give random customers occasional discounts. I feel confident that our prices are lower than our competitors and our quality and craftsmanship is higher – often much higher. If we don’t offer what a customer is looking for, we will point them to a competitor who does.
Having said that, I know that every pound or dollar or euro spent on a Lily Blanche product is hard earned and we are always grateful when customers choose to shop with us. As a thank you, we offer 10% off first orders when you sign up to our newsletter and then at least two significant discounts a year at a time when it might make a real difference.
All VIP customers (those who sign up for the newsletter) receive a 20% off code in the run up to Christmas and at another time of year. We also look to add value in other ways for VIP customers. They hear first if a highly popular, out of stock item is back and they hear about new collections and collaborations. If you would like to sign up to the newsletter, we promise not to bombard you with emails but we will try to make it worthwhile.
To become a Lily Blanche VIP and receive 10% off your first order, sign up here.
It’s already mid-way through January 2017 but it has been so busy in the Lily Blanche studio that I haven’t had time until now to reflect on the year that has just been. One thing is certain, however. It has been our most amazing and busiest year to date.
It started with a trip to Liberty London in January to pitch our designs to Julie Hassan, Liberty’s chief homeware buyer. You can read what happened on our blog. We managed to combine it with a fabulous stay at The Westbury Hotel, Mayfair – home from home for Jackie Onassis in the sixties and seventies – which boasts the best cocktail bar in London.
Our Liberty experience and the boost we got from it was just the start of a whirlwind year. We couldn’t have anticipated the huge success of the launch of our Memory Keeper Lockets in Gold and Rose Gold vermeil. These have been bestsellers in 2016.
Our Luminous gemstone cocktail rings were also a hit and prompted us to design earrings to match which will launch in a few weeks. Watch this space!
The graduation of Colette, great grand-daughter of the original Lily Blanche, with a first class honours degree in History was a fantastic occasion and we marked it with the Lily Blanche Vintage Key Pendant, the perfect way to mark key moments in life. You can see the video below.
Summer saw us on a trip to Zambia, emerald capital of Africa, and a wonderful place to go on safari. The kids bungee-jumped off Victoria Falls and I stood at the very edge of the falls and looked down into them – an unforgettable experience. And then there was the safari in South Luwanga Valley. So much inspiration came from this trip. You will see it played out in the collections we launch this year.
The fantastic success of Andy and Jamie Murray this year put mum Judy, an amazing woman and fantastic advocate for tennis, into the spotlight. Many of our eagle-eyed customers noticed Judy was wearing her Lily Blanche Birkin Locket during the BBC Sports Personality Of The Year Award and on the private plane with Andy when he became No 1 in the world. I was lucky enough to catch up with Judy at the fabulous Blytheswood Square Hotel in Glasgow for a quick interview which ran in the Sunday Times. (As many of you know I have a background in national newspapers and still write from time to time). Judy told me about the importance of parents in supporting their kids in sport. We’re big fans of her Miss Hits programme and Tennis On The Road. She’s a truly inspirational person and she has raised two sporting superstars with grace and modesty.
In October I was lucky enough to attend the Scottish Business Awards Dinner with Leonardo DiCaprio where I met up with Jim Kerr and Charlie Burchill of Simple Minds. I first met Jim 10 years ago. It was great to hear their stories about family, friends and rock ‘n’ roll. They had the entire business community on their feet with a high-octane rendition of Don’t You (Forget About Me) during the dinner.
But the real highlight of the evening was catching up with Josh Littlejohn, founder of Social Bite – an incredible entrprise to help homeless people in Scotland. Josh and his girlfriend Alice not only allow people to pay ahead for coffee and sandwiches for people who need them at the cafes they run throughout Scotland, 20% of their staff are from the homeless community. Their latest venture is to build a village in Granton, Edinburgh to house people who have lost their homes. The Social Bite Village is the Lily Blanche charity of the year and we have given a proportion of our profits to the cause. We’re really grateful to all the customers who have made this possible.
As anyone running a thriving business knows – it’s not all fun and creativity. It can be lonely and exhausting and more evenings than I care to remember have seen me still in the studio, working at the bench or the computer, at 11pm. But in October I managed to grab a few days in New York.
We made the most of the time, staying on Park Avenue and enjoying shopping, the sights, the museums and the fabulous food in downtown Manhattan. I took my sketch book and found ispiration in the Faberge exhibit in the Met.
Did I mention the food? Here is Clementine, one of the orginal Lily Blanche’s great grand-daughters outside Nobu New York.
Back in Scotland we were invited to collaborting with the avant garde fashion magazine Fated and Fabled for the Eternity Feature in their Alchemy issue. It’s one of our favourite publications for the sheer creativity of their styling and photography. We were delighted with how they showcased the Lily Blanche collections and wove them into a story. You can see some of the images on our Instagram and Facebook feeds.
The team continues to grow, with Eva and Robbie joining. Our web guys, Tom and Toms have been fantastic and we’ve loved everything that Carlie our graphic designer has done. Marsaili has taken fantastic photography for us. Emma has made some beautiful pieces and we’ve had vital strategic help from Colette, Clementine, Alexander and Colin. We’ve been working one-to-one with Google and Facebook this year to develop our digital marketing strategy which has been fantastically exciting and we’re developing new collections which we will launch soon. Later this year we are planning a new model shoot.
It’s been an amazing and exciting year with our best Christmas ever and we’ve got to know some incredible customers. Thanks for sharing your stories with us and for shopping with Lily Blanche. We realy appreciate every one of you and the support you’ve given our business. I hope you continue to visit our website and social media pages in 2017.
Now all I have to do is ice the Christmas cake – just four weeks late!
The Lily Blanche peapod collection is inspired by memories of shelling peas from the garden with my grandmother. We children would each have a colander full of bright green pods and a bowl in which to deposit the little emerald spheres. It was always so satisfying to pop the pods and we had a competition to see how many and how big the peas inside were. They tasted so fresh and sweet and for me they are a real taste of summer.
There is something so aesthetically pleasing about the humble peapod. It is such an elegant shape and it struck us that it was a perfect design for a Lily Blanche pendant. We wanted a 3D effect with movement and energy and so we’ve used the pearls to create ripples in the sterling silver pod with a final pearl “pea” escaping from the end of the pendant.
Teamed with the little pod earrings, which complement the pendant but are not too matchy-matchy, the Lily Blanche Peapod collection makes a perfect set. It’s a great gift for anyone who exudes understated elegance and perfect for green-fingered gardeners.
All the attention has been on Kristen Stewart’s new bleached blonde hair which she unveiled on the red carpet at Cannes but at Lily Blanche we were interested in the way she nailed the layered pendant look. Long and short pendants in mixed metals, worn together are a key look for summer and the queen of tom-boy chic pulled it off effortlessly.
Liberty of London has always been more than just a store to me – albeit a glamorous one. As an impoverished student in London, I found comfort and aspiration in its warm wood-panelling and distinctive facade which remained reassuringly unchanged over the decades while everything around it came and went.
Inside was an Aladdin’s cave of treasure. I come from a family of women who have always sewed, embroidered, knitted and crocheted and the haberdashery section, with its heady jewel-like colours, was my favourite place. Later working in magazines in an office based around the corner from the famous Marlborough Street store, Liberty was the place to go for treats and gifts. The embroidery threads for the wedding stole I hand-embroidered came from Liberty as did my favourite necklace – based on a Japanese netsuke – bought for me by my new husband.
The thrill of receiving a royal purple Liberty gift bag never palls.
So when we got the email in the LILY BLANCHE and Tartan Twist offices just after Christmas asking us to pitch to the buying team at Liberty as part of its famous Open Call, we were delighted. The collection was honed and edited down. A pitch was written and a presentation pack put together. Flights were booked and frocks were selected. We wanted to make the best possible impression.
There wasn’t a huge amount of information on what to expect so this is my guide to how to get the most out of Liberty Open Call if you are an aspiring young designer.
First the day itself. I set the alarm for 4am as we were on a 6.20am flight out of Edinburgh on the Saturday morning. Ideally I would have travelled down the day before but work commitments precluded that. The doors for Open Call open at 9.30am and close at 4.00pm. The store guarantees to see everyone who is in the queue before 4pm.
We arrived at Liberty before 9am and joined the queue which was already snaking round three sides of the building. I last visited Liberty in July so it was important to know what had changed. My husband held my place in the queue while I checked out the store at 10am when the doors opened. Liberty tells you to anticipate queuing for 2 to 3 hours. In fact it was 6 hours before I was seen and that was fairly typical. A friend who had been queuing since 6.30am was seen after 1pm. Somebody turned up to queue at 2am.
After eleven hours travelling and queuing any carefully honed pitch goes right out of the window. In these circumstances you can barely remember your own name. Fortunately, I was able to grab a packet of posh popcorn (thank you Liberty) and a glass of water half an hour before the pitch which gave me the energy I needed. Based on the intelligence I had gathered in the queue, by speaking to other designers and the Liberty organisers, at the last minute I changed the jewellery I was wearing, what I was going to pitch and the way I was going to pitch.
The queue finally levels out on the fourth floor to a room with seats (hurrah!). The system here is chaotic. You register at the desk and decide which category of buyer you want to pitch to. In this room, most people waited about an hour. In theory you get a warning five to ten minutes before you are on but in reality it is all a bit random and chaotic.
I had gone with both LILY BLANCHE and Tartan Twist products (Tartan Twist is LILY BLANCHE’s sister brand. Check it out here.) In the end I majored on some of our stationery products based on what I could see was happening in the jewellery section and among the jewellers in the queue. I saw Julie Hassan, the head homeware buyer, and a really experienced person. My pitch, such as it was, was interrupted by the Channel 4 producer filming the event for the documentary series on the show. He came over to shake hands with Julie and told me she was the toughest of the judges. The interruption was actually quite helpful as it brought out the human dimension and made the pitch more relaxed and ad hoc.
There were certain products Julie seemed to like. Once she had established prices, Julie asked lots of questions about our current stockists, the trade shows we had attended and the history of the brand. I had a presentation pack with lookbooks, the story of the brands, price lists and images of our point of sale units. I stapled my business card to the inside of the folder. Julie asked to keep the pack to discuss with colleagues after the event.
This seemed like a good result. Most of the people around me in the queue were rejected on the day but with 3000 applications and 600 designers called, just getting to pitch is a success in itself. Ultimately only ten brands will make the cut. We are now waiting to hear if things will progress.
My lovely husband had ordered afternoon tea in the Liberty tearoom and I had booked us into the Westbury Hotel Mayfair as a treat which was a great end to a thrilling day.
My Top Ten Tips for Liberty Open Call
Do your homework. Think really hard about your collection in relation to Liberty. How does your brand’s ethos and character fit with Liberty London? Watch clips of the Open Call on YouTube and read as many accounts as possible. Immerse yourself in the Liberty vibe.
Less is more. You have four minutes to pitch and you may see only one buyer. Take no more than four samples which sum up your collection. Keep the presentation simple, clear and uncluttered. Practice getting the samples in and out of your bag smoothly so you don’t waste precious seconds rummaging. You will make an impression in the first few seconds and you may be interrupted, so present your strongest piece first.
Dress for the queue. Prepare to queue for six hours, half of which will be outdoors. Wear clothes and shoes which are really comfortable. Bring water and snacks. In our queue, somebody had a flask of something hot. Everyone else was envious.
Make friends in the queue. If Carlsberg made queues, it would be the Liberty queue. Just imagine the Ryanair queue after six hours. People would be eating each other! But these are nice people and it was all very civilised. Remember your fellow designers are not the competition. They are potential collaborators. Everyone is in the same boat. Offer to hold your neighbour’s place in the queue so that they can reccie the store or pop to the loo and they will do the same for you.
Suss out the store in advance. Work out exactly where your product will sit in the store. If there is no obvious place for you product among the existing merchandise, that is a sign you should think about carefully. It is unlikely they will devise a new category just for you. The buyer you meet will be so imbued in the ethos of Liberty, they will know immediately if your product will fit in and where it will sit in the store. Thinking about your brand from the merchandiser’s point of view is crucial to the success of your pitch.
Think hard about pricing. Speaking to a number of people who pitched and were rejected, it was pricing that was the issue. Many said the buyers cut straight to the price. You don’t want to fall on the first hurdle.
Work out your goals in advance. There are around 3,000 applications to Liberty Open Call, 680 designers pitched with us. Of these only around 20 may be called back and 10 may be selected for the store. This is akin to winning the lottery and the chances are you will not make the cut. Don’t be disheartened. Just being asked to pitch is an enormous privilege and huge validation of your brand so think about how you can maximise the publicity and benefit of being one of the chosen few -ish.
Use the day to garner new followers on Facebook, Twitter, Instagram etc. Create a buzz around your brand. Tweet, Facebook post and blog the hell out of it. Get friends and family to repost your posts. Update regularly as to what is happening. Take a good power pack/ spare battery to juice up your phone when the battery goes. Use the opportunity to connect with as many people as possible. Share information with the other designers. This is a really exciting adventure for your brand and a fantastic opportunity to connect with like-minded people. Tune into the sense of occasion and absorb the atmosphere.
Prepare a presentation pack with lookbooks, if you have them, strong images of your brand and contact details to leave with the buyer. If your brand incorporates several categories, it is likely that you will have to choose just one to pitch. Don’t think merely in terms of what you like best but in terms of what fits best with the existing Liberty merchandise and where, within the categories Liberty sells, there is a gap in the market.
If you are able to, make an occasion of the day. Bring a friend. Go for afternoon tea in the store – you’ll have earned it – or book a lovely hotel and give yourself as many positive memories as possible. If you are rejected, don’t think if only… I saw a different buyer/ had arrived at a different time/ had presented to Ed Burstell in person. The Liberty buying team is uber-professional. They are all able to make decisions across different categories. When something fits with the Liberty brand, they all know it. And finally…Be lovely. Thank the Liberty team for the opportunity. Be generous to the people you meet in the queue. Message them afterwards to let them know how you got on. If they have beautiful products, compliment them. Introduce their products to your social media followers and they may do the same for you. You never know. One day they may be the next Ed Burstell and they may just remember you and your lovely brand.